August 2018

Cancellations, changes, no-shows, charges and refunds

If you need to cancel your Unity Centre appointment or class booking, or change the time of your appointment, please do so as soon as possible. You can cancel on this website (click above, top-right) or the Unity Centre app: ensure you're logged in, select the appointment or class and press 'Cancel'.

If this isn't possible, you can instead email reception@being-in-unity.com or visit us during reception opening hours. We cannot accept cancellations or change requests via any other email address nor via voicemail, social media or messaging.

Spa appointments: minimum notice of cancellation

To avoid being charged for cancelling or changing an appointment, you must give us at least 24 hours' notice, except in the case of a medical or health emergency.

• If you give us at least this much notice of a cancellation, we will refund your Unity account with the amount you paid for the affected appointment. If you cancel with less than the minimum notice or you fail to attend without cancelling, you will continue to be charged in full for the affected appointment and no refund will be available.
• If you wish to change your appointment, you must speak to us in person, in the Centre or by phone (not email, not voicemail), giving us at least the minimum notice of your request to change. If you give us less than the minimum notice, you will be charged as if you had cancelled your appointment, with no refund available.

Classes: minimum notice of cancellation

To avoid being charged for a cancelled class place, you must give us at least 24 hours' notice, except in the case of a medical or health emergency.

• Non-members and class card holders: if you give us at least this much notice of a cancellation, we will refund your Unity account or class card with the amount you paid for the affected class. If you cancel with less than the minimum notice or you fail to attend without cancelling, you will be continue to be charged in full for the class and no refund will be available.
• Studio members and class pass holders: if you cancel a class place with less than the minimum notice, we will automatically charge you the late cancellation fee stated in our membership terms. If you fail to attend without cancelling, we will automatically charge you the no-show fee stated in our membership terms.

Workshop cancellations

Cancellations of places at Unity-run workshops will be treated the same as class place cancellations for non-members. Cancellation policies for any third-party workshop will be as stipulated by the workshop organiser.

With regret

We truly regret having to apply this policy but, sadly, when cancellations and changes are late or last minute, we're unable to offer the time to someone else. This is not fair for our teachers and therapists. Late cancellations also cost us a lot of money, which in turns damages our ability to provide vital community wellbeing services.

Refunds

Our refunds policy forms part of the terms and conditions of your appointment or booking and can be found here. This policy also explains what happens on the rare occasions we (Unity) may be obliged to cancel or postpone an appointment or class.