Spa memberships
Enjoy discounted floats, saunas, massage therapies and more, with monthly or quarterly memberships
Join us!
If you like regular floats or massages, perhaps with a sauna, our choice of spa memberships will give you consistency in your therapies and treatments, while saving you money.
Spa membership plans can include monthly, twice-monthly or weekly appointments, plus discounts on your other floats, saunas and massage therapies.
And there’s no joining fee.
Float spa memberships
Regular 75 minute float sessions in our airy floatation suite.
Massage spa memberships
Regular 1 hour holistic massages or other treatments with our lovely, skilled Unity practitioners.
Combined float+massage spa memberships
Regular 75 minute floatation sessions in our airy floatation suite followed by regular 1 hour holistic massages or other treatments with one of our lovely, skilled Unity practitioners.
And …
Spa-wide discounts: as a spa member, no matter what your membership plan, you will automatically receive 10% off any further float, sauna or massage therapy appointments.
Add-ons: once you have your spa membership, you’re welcome to add regular discounted saunas and discounted studio membership. The level of discount depends on the level of your spa membership.
Share with a family member: twice-monthly and quarterly spa memberships may be shared with one family member living at the same address as you. You must register your family member for this benefit – please speak to our reception team. This offer excludes monthly memberships and all membership add-ons.
Bring a guest: if you’d like to bring a guest to any of your float or sauna appointments, it’s easy. You just pay a small upgrade charge when you arrive for your appointment: £15 for a float and £5 for a sauna.
Note: spa membership makes it easier to plan well ahead, especially if you prefer a regular day or time for your appointments. We recommend you book appointments well in advance to ensure you are able to enjoy your float and the massage therapist of your choice at the times you want. Availability is not guaranteed.
Float spa membership
“The benefits of floatation are fabulous but they are felt far more deeply, more profoundly, if experienced regularly.”
Float spa membership is perfect if you want to enjoy regular therapeutic floatations, whether monthly, twice-monthly or weekly*.
Float effortlessly in our comfortable, open (no cover) and spacious double-width pool of lovely warm water and Epsom salts. Relax completely, enjoy the health benefits and relieve stresses, aches and pains. (Visit our floatation page for more details of the floatation experience and benefits.)
Each 75 minute session provides a full hour for your floatation plus 15 minutes for showering, changing and unwinding.
Choose your level of float spa membership
Your spa membership can provide you with regular monthly, twice-monthly or weekly floats plus add-ons if you wish.
Monthly float spa membership
Enjoy a float every month – and save money.
Your monthly float spa membership gives you:
- One 75-minute floatation therapy session per month, included in your membership
- 10% discount on any further float, sauna or massage appointments
- Entitlement to add-ons listed below
Enjoy monthly float spa membership for £50 now £45 a month. JOIN US TODAY!
Once you’ve bought your membership, you might like to choose either or both of the add-ons below.
MEMBERSHIP ADD-ONS
Only for spa members.
Please buy your membership before choosing any add-ons.
Add a monthly sauna
If you’d like a sauna with your float, why not extend your membership (at any time after purchase) to include a monthly sauna. The normal sauna price is £20 per session but as a monthly float spa member you can add it to your membership for just £20 now £15 a month.
Add studio membership
Add the full benefits of Unity’s studio membership including unlimited Unity classes* (see our studio membership page). The normal studio membership price is £55 a month. But as a monthly float spa member, you can add it to your membership for just £50 a month.
NB Studio membership at this price is only available as an add-on to monthly spa memberships. For studio membership on its own, please visit our studio membership page.
Studio membership excludes workshops, series, events, specialised and non-Unity classes, and may not be shared.
PLEASE NOTE
Sharing is not available for monthly membership
Each month’s entitlements must be used within the month: no rollovers or refunds for unused entitlements.
Spa membership discounts may not be used for packages or in conjunction with other discount offers.
Terms and conditions apply to all spa memberships.
Twice-monthly float spa membership
Enjoy two floats every month – and save money.
Your twice-monthly float spa membership gives you:
- Two 75-minute floatation therapy sessions per month, included in your membership
- 10% discount on any further float, sauna or massage appointments
- Entitlement to add-ons listed below
With twice-monthly float spa membership, your TWO included floatation sessions work out at the equivalent of just £42.50 a session!
Enjoy monthly float spa membership for £95 now £85 a month. JOIN US TODAY!
Once you’ve bought your membership, you might like to choose either or both of the add-ons below.
MEMBERSHIP ADD-ONS
Only for spa members.
Please buy your membership before choosing any add-ons.
Add twice-monthly saunas
If you’d like saunas with your floats, why not extend your membership (at any time after purchase) to include twice-monthly saunas. The normal single sauna price is £20 per session but, as a twice-monthly float spa member, you can add it to your membership for the equivalent of just £14 a sauna session – that’s £38 now £28 a month.
Add studio membership
Add the full benefits of Unity’s studio membership, including unlimited Unity classes* (see our studio membership page). The normal studio membership price is £55 a month. But as a twice-monthly float spa member, you can add it to your membership for just £48 a month.
NB Studio membership at this price is only available as an add-on to twice-monthly spa memberships. For studio membership on its own, please visit our studio membership page.
Studio membership excludes workshops, series, events, specialised and non-Unity classes, and may not be shared.
PLEASE NOTE
Twice-monthly membership may be shared with one registered family member living at the same address as you.
Each month’s entitlements must be used within the month: no rollovers or refunds for unused entitlements.
Spa membership discounts may not be used for packages or in conjunction with other discount offers.
Terms and conditions apply to all spa memberships.
Quarterly float spa membership (for weekly floats)
Enjoy 13 floatation therapy sessions a quarter. This can mean one ‘free’ float a week, every week.
Your quarterly float spa membership gives you:
- 13 floatation therapy sessions per quarter (per 3 months), included in your membership
- Your own choice* of how often you take your floats: if you don’t want floats every week or you’d like to skip some weeks and make them up in others, or you’d like to group your floats close together, it’s up to you*, provided you take your 13 floats within each three-month period
- 10% discount on any further float, sauna or massage appointments
- Entitlement to add-ons listed below
Quarterly float spa membership gives you this for the equivalent of just £40 a float.
Enjoy quarterly float spa membership for £585 now £520 every three months. JOIN US TODAY!
* Subject to availability of floatation suite appointments
Once you’ve bought your membership, you might like to choose either or both of the add-ons below.
MEMBERSHIP ADD-ONS
Only for spa members.
Please buy your membership before choosing any add-ons.
Add weekly saunas
If you’d like saunas to go with with your floats, why not extend your quarterly membership (at any time after purchase) to include 13 saunas. The normal sauna price is £20 per session but, as a quarterly float spa member, you can extend your membership to include saunas for the equivalent of just £13 a sauna session – you pay £225 now £169 a quarter.
Add studio membership
Add the full benefits of Unity’s studio membership, including unlimited Unity classes* (see our studio membership page). The normal studio membership price is £55 a month. But as a quarterly float spa member, you can add it to your membership for the equivalent of just £45 a month – you pay £135 a quarter.
NB Studio membership at this price is only available as an add-on to quarterly spa memberships. For studio membership on its own, please visit our studio membership page.
Studio membership excludes workshops, series, events, specialised and non-Unity classes, and may not be shared.
PLEASE NOTE
Quarterly membership may be shared with one registered family member living at the same address as you.
Each quarter’s entitlements must be used within the quarter: no rollovers or refunds for unused entitlements.
However, within the quarter you may schedule your entitlements as you wish, subject to availability.
Spa membership discounts may not be used for packages or in conjunction with other discount offers.
Terms and conditions apply to all spa memberships.
We have a limited number of float spa memberships available, first come, first served. When they are all used, we will close applications but may introduce a wait list if there is demand for it.
Massage spa membership
“My first deep tissue massage and it was amazing. All aches and pains gone. Brilliant environment and lovely people. Heartily recommend it.”
Massage spa membership is ideal if you want to enjoy regular holistic massages or other one-to-one therapies, whether monthly, twice-monthly or weekly*. The benefits of a regular massage can include better sleep, increased energy and better concentration, as well as the benefits of each individual massage.
We offer more than 20 therapeutic massages and treatments with our lovely Unity therapists in our luxurious and deeply conducive Sanctuary. See the current range on our therapies and treatments page.
Each 1 hour session will start with a welcoming, cleansing foot soak and end in blissful relaxation with delicious, complementary mint tea.
Choose your level of massage spa membership
Your spa membership can provide you with regular monthly, twice-monthly or weekly appointments plus add-ons if you wish.
Monthly massage spa membership
Enjoy a massage every month – and save money.
Your monthly massage spa membership gives you:
- One hour-long massage per month, included in your membership fee
- 10% discount on any further float, sauna or massage appointments
- Entitlement to add-ons listed below
Enjoy monthly massage spa membership for £58 a month. JOIN US TODAY!
Once you’ve bought your membership, you might like to choose either or both of the add-ons below.
MEMBERSHIP ADD-ONS
Only for spa members.
Please buy your membership before choosing any add-ons.
Add a monthly sauna
If you’d like a sauna with your massage or other treatment, why not extend your membership (at any time after purchase) to include a monthly sauna. The normal sauna price is £20 per session but as a monthly massage spa member you can add it to your membership for just £20 now £15 a month.
Add studio membership
Add the full benefits of Unity’s studio membership, including unlimited Unity classes and 10% off any further full-price massages, floats and saunas (see our studio membership page for full benefits). The normal studio membership price is £55 a month. But as a monthly massage spa member, you can add it to your membership for just £50 a month.
NB Studio membership at this price is only available as an add-on to monthly spa memberships. For studio membership on its own, please visit our studio membership page.
Studio membership excludes workshops, series, events, specialised and non-Unity classes, and may not be shared.
PLEASE NOTE
Sharing is not available for monthly membership
Each month’s entitlements must be used within the month: no rollovers or refunds for unused entitlements.
Spa membership discounts may not be used for packages or in conjunction with other discount offers.
Terms and conditions apply to all spa memberships.
Twice-monthly massage spa membership
Enjoy two massages every month – and save money.
Your twice-monthly massage spa membership gives you:
- Two hour-long massages per month, included in your membership fee
- 10% discount on any further float, sauna or massage appointments
- Entitlement to add-ons listed below
With twice-monthly massage spa membership, your TWO included massages work out at the equivalent of just £55 a massage! And you get the other other membership benefits.
Enjoy twice-monthly massage spa membership for £110 a month. JOIN US TODAY!
Once you’ve bought your membership, you might like to choose either or both of the add-ons below.
MEMBERSHIP ADD-ONS
Only for spa members.
Please buy your membership before choosing any add-ons.
Add twice-monthly saunas
If you’d like saunas with your massages or other treatments, why not extend your membership (at any time after purchase) to include twice-monthly saunas. The normal single sauna price is £20 per session but, as a twice-monthly float spa member, you can add it to your membership for the equivalent of just £14 a sauna session – that’s £38 now £28 a month.
Add studio membership
Add the full benefits of Unity’s studio membership, including unlimited Unity classes and 10% off any further full-price massages, floats and saunas (see our studio membership page for full benefits). The normal studio membership price is £55 a month. But as a twice-monthly massage spa member, you can add it to your membership for just £48 a month.
NB Studio membership at this price is only available as an add-on to twice-monthly spa memberships. For studio membership on its own, please visit our studio membership page.
Studio membership excludes workshops, series, events, specialised and non-Unity classes, and may not be shared.
PLEASE NOTE
Twice-monthly membership may be shared with one registered family member living at the same address as you.
Each month’s entitlements must be used within the month: no rollovers or refunds for unused entitlements.
Spa membership discounts may not be used for packages or in conjunction with other discount offers.
Terms and conditions apply to all spa memberships.
Quarterly massage spa membership (for weekly massages or other treatments)
Enjoy 13 massage therapies or treatments a quarter. This can mean a massage a week, every week.
Your quarterly massage spa membership gives you:
- 13 massage therapies or treatments per quarter (per 3 months), included in your membership
- Your own choice* of how often you have your appointments: if you don’t want them every week or you’d like to skip some weeks and make them up in others, or you’d like to group your therapies close together, it’s up to you*, provided you take your 13 appointments within each three-month period
- 10% discount on any further float, sauna or massage appointments
- Entitlement to add-ons listed below
Quarterly massage spa membership gives you this for the equivalent of just £51.92 per appointment.
Enjoy quarterly massage spa membership for £675 every three months. JOIN US TODAY!
* Subject to availability of appointments
Have weekly massages when it suits you: if you don’t wish to have one every week or you’d like to skip some weeks and make them up in others, choose your own frequency, provided you take your 13 appointments within each three-month period.
Once you’ve bought your membership, you might like to choose either or both of the add-ons below.
MEMBERSHIP ADD-ONS
Only for spa members.
Please buy your membership before choosing any add-ons.
Add weekly saunas
If you’d like saunas to go with with your massages or other treatments, why not extend your quarterly membership (at any time after purchase) to include 13 saunas. The normal sauna price is £20 per session but, as a quarterly massage spa member, you can extend your membership to include saunas for the equivalent of just £13 a sauna session – you pay £225 now £169 a quarter.
Add studio membership
Add the full benefits of Unity’s studio membership, including unlimited Unity classes and 10% off any further full-price massages, floats and saunas (see our studio membership page for full benefits). The normal studio membership price is £55 a month. But as a quarterly massage spa member, you can add it to your membership for the equivalent of just £45 a month – you pay £135 a quarter.
NB Studio membership at this price is only available as an add-on to quarterly spa memberships. For studio membership on its own, please visit our studio membership page.
Studio membership excludes workshops, series, events, specialised and non-Unity classes, and may not be shared.
PLEASE NOTE
Quarterly membership may be shared with one registered family member living at the same address as you.
Each quarter’s entitlements must be used within the quarter: no rollovers or refunds for unused entitlements.
However, within the quarter you may schedule your entitlements as you wish, subject to availability.
Spa membership discounts may not be used for packages or in conjunction with other discount offers.
Terms and conditions apply to all spa memberships.
Combined float+massage spa membership
“The effects of the massage are so much deeper after the float has already relaxed your body and mind. An enlightening experience – a deep journey of unfolding that can stay with us for days and even weeks.”
Float+massage spa membership gives you the best of all worlds: regular floats and regular holistic massages or other one-to-one therapies. The benefits of a 75 minute float session in our open pool followed by an hour’s massage are many. Having the experience regularly, whether monthly, twice-monthly or weekly, is beyond description.
Choose your level of float+massage spa membership
Your spa membership can provide you with regular monthly, twice-monthly or weekly appointments plus add-ons if you wish.
Monthly float+massage spa memberships
Enjoy a float and a massage every month – and save money.
Your monthly float+massage spa membership gives you:
- One 75-minute floatation therapy session per month, included in your membership fee
- One hour-long massage per month, included in your membership fee
- 10% discount on any further float, sauna or massage appointments
- Entitlement to add-ons listed below
Enjoy monthly float+massage spa membership for £105 now £99 a month. Join us today!
Once you’ve bought your membership, you might like to choose either or both of the add-ons below.
MEMBERSHIP ADD-ONS
Only for spa members.
Please buy your membership before choosing any add-ons.
Add a monthly sauna
If you’d like a sauna with your float and massage, why not extend your membership (at any time after purchase) to include a monthly sauna. The normal sauna price is £20 per session but as a monthly float+massage spa member you can add it to your membership for just £20 now £15 a month.
Add studio membership
Add the full benefits of Unity’s studio membership, including unlimited Unity classes and 10% off any further full-price floats, massages and saunas (see our studio membership page for full benefits). The normal studio membership price is £55 a month. But as a monthly float + massage spa member, you can add it to your membership for just £50 a month.
NB Studio membership at this price is only available as an add-on to monthly spa memberships. For studio membership on its own, please visit our studio membership page.
Studio membership excludes workshops, series, events, specialised and non-Unity classes, and may not be shared.
PLEASE NOTE
Sharing is not available for monthly membership
Each month’s entitlements must be used within the month: no rollovers or refunds for unused entitlements.
Spa membership discounts may not be used for packages or in conjunction with other discount offers.
Terms and conditions apply to all spa memberships.
Twice-monthly float+massage spa membership
Enjoy two floats and two massages every month – and save money.
Your twice-monthly float+massage spa membership gives you:
- Two 75-minute floatation therapy sessions per month, included in your membership
- Two hour-long massages per month, included in your membership
- 10% discount on any further float, sauna or massage appointments
- Entitlement to add-ons listed below
With twice-monthly float+massage spa membership, you can save more than £40 a month on your regular floats and massages! And you get the other other membership benefits.
Enjoy twice-monthly float+massage spa membership for £199 now £195 a month. JOIN US TODAY!
Once you’ve bought your membership, you might like to choose either or both of the add-ons below.
MEMBERSHIP ADD-ONS
Only for spa members.
Please buy your membership before choosing any add-ons.
Add twice-monthly saunas
If you’d like saunas with your floats and massages, why not extend your membership (at any time after purchase) to include twice-monthly saunas. The normal single sauna price is £20 per session but, as a twice-monthly float+massage spa member, you can add it to your membership for the equivalent of just £14 a sauna session – that’s £38 now £28 a month.
Add studio membership
Add the full benefits of Unity’s studio membership, including unlimited Unity classes and 10% off any further full-price floats, massages and saunas (see our studio membership page for full benefits). The normal studio membership price is £55 a month. But as a twice-monthly float + massage spa member, you can add it to your membership for just £48 a month.
NB Studio membership at this price is only available as an add-on to twice-monthly spa memberships. For studio membership on its own, please visit our studio membership page.
Studio membership excludes workshops, series, events, specialised and non-Unity classes, and may not be shared.
PLEASE NOTE
Twice-monthly membership may be shared with one registered family member living at the same address as you.
Each month’s entitlements must be used within the month: no rollovers or refunds for unused entitlements.
Spa membership discounts may not be used for packages or in conjunction with other discount offers.
Terms and conditions apply to all spa memberships.
Quarterly float+massage spa membership (for weekly appointments)
Enjoy 13 floats and 13 massage therapies/treatments a quarter. This can mean a weekly float and a weekly massage – every week – while saving you money.
Your quarterly float+massage spa membership gives you:
- 13 floatation therapy sessions per quarter (per 3 months), included in your membership
- 13 massage therapies or treatments per quarter (per 3 months), included in your membership
- Your own choice* of how often you have your appointments: if you don’t want them every week or you’d like to skip some weeks and make them up in others, or you’d like to group some of them close together, it’s up to you*, provided you take your 13 floats and 13 massages within each three-month period
- 10% discount on any further float, sauna or massage appointments
- Entitlement to add-ons listed below
Quarterly float+massage spa membership saves you a whopping £461 a quarter.
Enjoy quarterly float+massage spa membership for £1,099 every three months. JOIN US TODAY!
* Subject to availability of floatation suite appointments
Once you’ve bought your membership, you might like to choose either or both of the add-ons below.
MEMBERSHIP ADD-ONS
Only for spa members.
Please buy your membership before choosing any add-ons.
Add weekly saunas
If you’d like saunas to go with with your floats and massages, why not extend your quarterly membership (at any time after purchase) to include 13 saunas. The normal sauna price is £20 per session but, as a quarterly float+massage spa member, you can extend your membership to include saunas for the equivalent of just £13 a sauna session – you pay £225 now £169 a quarter.
Add studio membership
Add the full benefits of Unity’s studio membership, including unlimited Unity classes and 10% off any further full-price massages, floats and saunas (see our studio membership page for full benefits). The normal studio membership price is £55 a month. But as a quarterly massage spa member, you can add it to your membership for the equivalent of just £45 a month – you pay £135 a quarter.
NB Studio membership at this price is only available as an add-on to quarterly spa memberships. For studio membership on its own, please visit our studio membership page.
Studio membership excludes workshops, series, events, specialised and non-Unity classes, and may not be shared.
PLEASE NOTE
Quarterly membership may be shared with one registered family member living at the same address as you.
Each quarter’s entitlements must be used within the quarter: no rollovers or refunds for unused entitlements.
However, within the quarter you may schedule your entitlements as you wish, subject to availability.
Spa membership discounts may not be used for packages or in conjunction with other discount offers.
Terms and conditions apply to all spa memberships.
We have a limited number of float + massage spa memberships available, first come, first served. When they are all used, we will close applications but may introduce a wait list if there is demand for it.
FAQs
Frequently asked questions about spa memberships.
Appointments
As a spa member, can I make my appointments online or on the app, or does it have to be in person?
It's your choice. You can make appointments online or on the app at a time that suits you. And you can check your account online or on the app to see what entitlements are unused and currently available to you.
Or if you prefer, we can do it for you, on the phone or at reception. This may be specially useful if you're trying to coordinate, for example, a massage to follow on from a float.Can I give my appointment to someone else?
Your spa membership is a single, non-transferable membership for you to use. Appointments are not transferable to anyone else unless they are your registered membership partner. Please see Sharing membership in these FAQs.How do I cancel an appointment?
You can cancel online, on the app or by speaking to us. Provided you cancel more than 24 hours before the start of the appointment, it will be credited back to your membership for you to make an alternative appointment. But if you cancel at less than 24 hours' notice, or you miss the appointment, the appointment will be regarded as fulfilled and you will have used the relevant membership allowance.What if I have to miss an appointment because of illness or injury?
Please see the illness or injury question in these FAQs.If I'm having, say, a float and a massage, what's the best order for my appointments?
It's up to you but we recommend having the float first as it can relax you so well, and create such a sense of calmness and rebalance, that the massage will feel much deeper, more effective and enjoyable. That said, some people prefer the massage first.
Other types of membership
Is there a couples or family spa membership?
At the moment, spa membership is limited to one person per membership. However, you can
(1) share a twice-monthly or quarterly spa membership with a registered family member living at the same address. In this way, you could (for example) each enjoy half the appointments included in the membership
(2) bring a guest to any of your float or sauna sessions: when you arrive for your appointment, simply pay the modest upgrade charge listed aboveIs there a sauna-only membership?
We don't offer sauna-only spa memberships but you can extend your spa membership to include regular saunas.
Also, for regular sauna users, we offer substantial discounts through our 5-sauna cards and 10-sauna cards.Can I have a membership just for classes and not for spa therapies?
Yes. Visit our Studio memberships page to see our studio-only membership options.
Add-ons
What add-ons or extensions are available for spa membership?
Once you're a member, you can at any time extend your membership to include discounted
> regular sauna sessions
> studio membership, including unlimited Unity classesIs the studio membership add-on the same as the regular studio membership?
The studio membership add-on offers you the same benefits as regular studio membership but at a lower price because you also have spa membership. Crucially, it does include unlimited Unity classes.
Sharing membership
Can I share my spa membership with anyone else?
We're pleased to say yes, if your're a twice-monthly or quarterly spa member. You can share your spa membership with one registered family member living at the same address as you. Please speak to one of our lovely receptionists about adding your membership partner. You'll need to provide proof of the same address.
(This can't be done online.)
Please note: it's the twice-monthly or quarterly spa membership that you can share. Monthly spa membership and any sauna or studio membership add-on can't be shared.Can I change my spa membership partner or have more than one?
You can only have one spa membership partner at a time. If you'd like to change to a different registered family member living at the same address, please speak to one of our lovely receptionists. You'll need to provide proof of the same address.
(This can't be done online.)Can I transfer my spa membership to someone else if a change in my health or circumstances mean I can no longer use it myself?
Spa membership is not transferable. However, please see the question on Illness or injury in these FAQs.
Missing or changing appointments
What should I do if I can't attend an appointment?
Please let us know as soon as possible if you need to postpone or cancel an appointment. To let us know, you'll need to pop in to see us or call us on 01273 778400.
If you give us more than 24 hours' notice to change or cancel an appointment, we will be pleased to do so and you can reschedule without affecting your membership entitlement. However, if you cancel with less than 24 hours' notice or if you simply fail to turn up for an appointment, the missed appointment will be counted against your membership entitlement.What if illness or injury prevents me from attending an appointment or using my monthly or quarterly allowance of sessions?
At the house manager's or spa manager's absolute discretion, an appointment may be rescheduled or a spa membership may be temporarily suspended or reassigned should you be unable to use your service entitlement for adequately documented medical or health reasons. Please let us know as soon as possible if you need to postpone or cancel an appointment. Simply not turning up to an appointment will automatically be counted as a "no show" and will be set against your membership entitlements.
If I'm a monthly or twice-monthly member, can I roll over my appointments to the following month?
If you're a monthly or twice monthly member, you must take all your appointment(s) within the allocated month. You can't roll them over to the next month.
But within the month you have a great deal of flexibility as we're open six days a week. And the earlier you book, the more choice you have. If you're a quarterly member, you can take your appointments whenever you wish (subject to availability) within the quarter. This means that, for example, if you wish to take a week or more off your regular schedule (perhaps you're going away) you can use those appointments in another week or month. But they must be taken within that quarter: you can't roll them over to the next quarter. And please remember: the earlier you book, the more choice you have, particularly when it comes to finding a regular slot.If I'm a quarterly member, can I roll over my appointments from month to month or to the following quarter?
You can take your appointments whenever you wish (subject to availability) within the quarter. For example, if you're going away and wish to take a week (or more ... even a month or more) off your regular schedule, you can use those appointments in another week or month. But they must be taken within that quarter: you can't roll them over to the next quarter.
And please remember: the earlier you book, the more choice you have, particularly when it comes to finding a regular slot.At the end of a month or quarter, can I have a refund for any unused services?
We don't give refunds for entitlements not taken or received in any monthly or quarterly period.
But if you're unable to use the service for health reasons, please see the question in these FAQs on illness or injury.
Changing or terminating your spa membership
How much notice must I give to end my monthly or twice-monthly membership?
We understand that sometimes people's needs and circumstances change and that you may not want to continue your spa membership.
If you want to change the type or level of your membership, please speak to our lovely reception team and they'll help.
But if you want to end your monthly or twice-monthly spa membership altogether, after the first three months, there's no lengthy notice period and the process is simple: as soon as you tell us you want to end it, we'll stop taking further payments for it and we'll set a termination date a month after your most recent payment date. Your membership will then run until that termination date and no further.
Spa memberships are for a minimum of three months. During the first three months you can give us notice at any time and we'll stop taking payments after the first three monthly payments and set a termination date at the end of the three months. Your membership will then run until that termination date and no further.
Please note
(1) we will not provide refunds or part-refunds for payments already made or for any unused entitlements.
(2) for technical reasons you can't terminate a membership online: you'll need to speak to us by coming in or by phoning us.How much notice must I give to end my quarterly spa membership?
We understand that sometimes people's needs and circumstances change and that you may not want to continue your quarterly spa membership.
If you want to change the type or level of membership, please speak to our lovely reception team and they'll help.
But if you want to end your quarterly spa membership altogether, there's no lengthy notice period: as soon as you tell us you want to end it, we'll stop taking further payments for it and we'll set a termination date at the end of the current quarter. Your membership will then run until that termination date and no further.
Please note
(1) we will not provide refunds or part-refunds for payments already made or for any unused entitlements.
(2) for technical reasons you can't terminate a membership online: you'll need to speak to us by coming in or by phoning us.